Customer Information
It is our aim to provide a "quality service to our customers" and, we want you to be completely satisfied with our services. We do hope that you are happy with your purchases. If however, you have a concern you can contact our Customer Service staff direct :

The Alchemy Programmes Ltd
443 Stroude Road
Virginia Water
Surrey GU25 4BU , UK

Phone: +44 (0)1344 849059
Email: info@alchemyprogrammes.com

Prices
The prices we charge for online transactions are those shown on the Web Site at the time you place the order. All prices are shown in UK Pounds Sterling(£). We accept Credit Cards through our merchants Paypal.

Secure Internet Transactions
We accept online payment, through our merchant, Paypal. On selecting, Paypal you will be taken to the secure pages of our merchant to make the payment transaction.

Refund policy
Refunds, are authorised under the discretion of Management. The company will refund any transactions found to have resulted from an error made by the company, to contact: 

Write to: Customer Services
The Alchemy Programmes Ltd
443 Stroude Road
Virginia Water
Surrey GU25 4BU , UK
Phone: +44 (0)1344 849059
Email: info@alchemyprogrammes.com

The Alchemy Programmes is a trading style of Free Chocolate Cake Ltd
443 Stroude Road
Virginia Water, Surrey GU25 4BU
Telephone: 01344 849059

Registered office as above:
Registered in England & Wales
Reg. No. 4732540

If you think your credit card has been used fraudulently on a web transaction, please contact your card issuing company immediately. If you think that your credit card has been used fraudulently to buy something at this site, please also contact us immediately. We will always fully cooperate with the banks, card issuing companies, police and other authorities to help them track down perpetrators of credit card fraud.

Data Protection and Privacy 
The Alchemy Programmes Ltd has a policy of respecting the rights and privacy of visitors to this Web Site. Please be aware that your details will not be distributed to any third party. Any details provided will be used for the sole intention of replying to your enquiry only. We will not use your details to contact you for sales promotions or other similar matters.